MyStays Inn Sakaisuji-Honmachi

Find answers to the most frequently asked questions about "MyStays Inn" brand. If you do not find the answers you're looking for, please contact us for further assistance

These "Frequently Asked Questions" apply to "MyStays Inn" properties.

• Information and Services
• Reservations
• Other

Information and Services

What are the differences between "Hotel MyStays," "MyStays Inn," and "Weekly Mansion"?

The MyStays brand is one rank up from an ordinary business hotel.
MyStays is all about "experiencing a bit of luxury at affordable rates." Besides having hotel-style rooms, the "MyStays Inn" brand also features apartment-style units with kitchenette for a comfortable extended stay. As well as daily rates, it offers weekly and monthly rates – recommended for long-term guests and business travelers, as well as for weekend getaways.
Weekly Mansion is a budget furnished apartment for stays of 7 nights or more, which originally started as temporary housing. It can now be booked for periods varying from 1 night to a long term stay. Rates are kept reasonable by limiting the front desk hours and minimizing the range of personal services. The apartments are set up to cater to budget-conscious vacationers and traveling business people. They have essential facilities such as bed, bedding, kitchenette for simple cooking, air conditioner, private bath & toilet, etc. They also have free Internet access, television, phone, fridge, etc.
Please read more about our brand concepts by clicking on "Our Brands"

Where are the properties located?

Our hotels are located in major cities in Japan: Tokyo, Yokohama, Chiba,Osaka,Kyoto,and Fukuoka, They are conveniently situated within walkingdistance from train stations.
To learn more about the locations, click "Find a Hotel."

Do the properties come with housekeeping or maid services?

[Daily Rate reservations]
The room rates include daily housekeeping.
A towel and basic bathroom amenity set (including pajamas) is placed in your room, and can be replaced daily using the housekeeping service.

[For Weekly Rate and Monthly Rate reservations]
The room rates include weekly housekeeping.
A towel and pajamas set is provided on the first night of your stay, and replacements will be provided once a week. Extra replacements are available upon request for an additional charge.

Do the properties offer bathroom amenities such as towel, shampoo, rinse, soap and shaver?

For "MyStays Inn," please review the information on each property page.

What facilities and amenities are available?

Facilities and amenities vary by property. Please review the information for each individual property.

Do you have non-smoking rooms?

Most of the "Hotel MyStays" and "MyStays Inn" properties have non-smoking rooms. Non-smoking rooms are specified during the online reservation process.

Do you offer complimentary Internet access?

Yes, if you bring a PC, you can enjoy free Internet access (Wi-Fi connection is not provided). However, please note that communication speed may vary depending on the traffic in the property. Ethernet cables are either available in your room, or provided at the front desk. Please be aware that voltage and plug sockets in Japan may be different from those used in your country. Converters and plug adapters are not available for rent at the front desk.

Are there restaurants inside the properties?

It depends on property. Please review the information for each individual property.
For other dining options, you can visit various restaurants near the property.

Is there a curfew?

No, you will receive a card key when checking in. With the card, you can enter and leave your apartment whenever you want during your stay.

How good is the security management?

A card key is required to enter each apartment. The properties are monitored by 24-hour security cameras in the buildings. Also, Japan is relatively safe by global standards.

Do the accomodations offer shuttle services from international airports?

Unfortunately, we do not have our own shuttle service. However, access from airports is made easier with the printable maps on each individual property page.

What is "Video on demand"?

Video On Demand gives you personalized viewing not possible with pay-per-view services. You can pause, play, fast forward, and rewind your entertainment selection. In other words, you have total control over what you watch and how you watch it. Most importantly, you also have complete control over when you watch. There is no need to wait for a set time to watch a movie; just hit the play button when you are ready. This feature gives you access to a wide array of feature films, including newly released movies. Some of the movies available are in English. The service also offers a selection of adult films.

Do you have English TV channels?

Yes, some of our properties provide pay TV channels, and others feature video on demand with English content. However, English news programs are not available.

Reservations

How do I make a reservation?

Making a reservation is easy. Simply book a room on our online reservation site, and click "Reservation" to check availability. Then follow the instructions.

May I cancel a reservation that I made online?

Yes, just click the "View/Modify Reservation"and follow the instructions to retrieve your reservation details. Please take care to enter the correct information. Please review the cancellation policies found on the "Conditions" page before canceling your reservation. Note that any amendments to your bookings can be made online only.

May I extend or shorten my reservation?

Yes, if you made your reservation online, you can shorten it online. Click the "View/ Modify Reservation"and follow the instructions to retrieve your reservation details. To extend your reservation, please cancel the existing reservation and make a new one. However, please note that all amendments to bookings are subject to availability.

May I make amendments to my reservation after check-in?

Yes, we take requests for changing your reservation at the front desk during business hours. If shortening your stay, our cancellation policy may apply. Please check "Cancellation Policy" on the "Conditions" page. In the case of extending your stay, published rates will apply if the reservation extension is not done online.

How far ahead can I book before my planned arrival date?

You can book up to 3 months in advance, but please be sure to remember you have made the reservation, or our cancellation policy will apply.

Can I reserve two adjoining rooms?

We will make an effort to meet your requests; however, we can not guarantee compliance.

Is my personal information safe and secure via your website?

We are committed to protecting your personal information and maintaining your privacy. Please view our Privacy Policy to learn more.

Other

Which property is the best as a base for sightseeing?

Japan offers so much to see and experience that it is best to plan in advance and decide where you want to go, and choose a property close to there. You can also refer to "Nearby Points of Interest" on "Map & Directions" on each individual property page.

Do children stay free?

Children of 6 years old or under stay free if they share the existing bed with parents. Unfortunately, baby cots, or additional bedding are not available.

When and where can I get a key to a room?

You will receive a card key upon check-in with instructions on how to use it.

Are pets allowed?

Service animals are the only pets allowed at the properties of Weekly Mansion Tokyo. Please notify the property in advance.

Can I use an electric appliance that I bought outside of Japan?

It depends. Electricity in Japan is 100 volts.
If you have a device that does not accept 100 volts at 50 hertz, you will need a voltage converter, or a plug adapter. Unfortunately, we do not offer a converter or plug adapter for rent.

What is the exchange rate?

Click here for today's exchange rate. The link is for reference purposes only. As the exchange rate fluctuates daily, all confirmed rates are guaranteed in Japanese currency.

What is the best train route to my destination?

Click here. It will give you the ideal train route with the shortest estimated travel time.