Find answers to the most frequently asked questions about our accommodations.
These "Frequently Asked Questions" apply to all of our properties.
For further inquiries, please refer to the individual property page.
Information and Services
- What are the differences between "Weekly Mansion", "Hotel MyStays,"and "MyStays Inn"?
- Weekly Mansion is a budget, furnished apartment which originally started as temporary housing for stays of 7 nights or more. It can now be booked for anything from only 1 night to a long term stay. The apartments are set up to cater to budget-conscious vacationers and traveling business people. They have the essential facilities such as bed, bedding, kitchenette for simple cooking, air conditioner, private bath & toilet, etc. They also have free internet access, television, phone, fridge, etc.
The MyStays brand is all about "experiencing a bit of luxury at affordable rates." Besides having hotel-style rooms, the MyStays Inn brand also features apartment-style units with kitchenette for a comfortable extended stay. As well as daily rates, it offers weekly and monthly rates - recommended for long-term guests and business travelers, as well as for weekend getaways.
Please read more about our brand concepts by clicking on "Our Brands." - Where are the properties located?
- Our properties are located in major cities in Japan: Tokyo, Yokohama, Chiba, Osaka, Kyoto, and Fukuoka. They are conveniently situated within walking distance from train stations.
To learn more about our locations, click "Find a Hotel" and scroll down to "By area" or "By map." - Which property is the best as a base for sightseeing?
- Japan offers so much to see and experience that it is best to plan in advance and decide where you want to go, and choose a property close to there. You can also refer to "Near popular destinations" on "Find a Hotel" page, or "Nearby Points of Interest" on "Map & Directions" on each individual property page.
- Do the accomodations offer shuttle services from international airports?
- Unfortunately, we do not have our own shuttle service. However, access from airports is made easier with the printable maps on each individual property page.
Reservations
Reservations for "Weekly Mansion," "Flexstay," and "MyStays Inn."
- How do I make a reservation?
- Making a reservation is easy. Simply book a room on our online reservation site, and click "Reservation" to check availability. Then follow the instructions. Please note: valid credit card information is required during the reservation process. If you wish to make a reservation for 7 nights or more, please check availability using the email form by clicking on "Reservation Inquiry."
- How do I make a reservation for 7 nights or more?
- Please check availability using the email form by clicking "Reservation Inquiry." Please allow 24 to 48 hours (business days only) for a response.
- May I cancel a reservation that I made online?
- Yes, just click the "View/ Modify Reservation" and follow the instructions to retrieve your reservation details. Please take care to enter the correct information. Please review the cancellation policies found on the "Conditions" page before canceling your reservation. Note that any amendments to your bookings can be made online only.
- May I extend or shorten my reservation?
- Yes, if you made your reservation online, you can shorten it online. Click the "View/ Modify Reservation" and follow the instructions to retrieve your reservation details. To extend your reservation, please cancel the existing reservation and make a new one. However, please note that all amendments to bookings are subject to availability.
- May I make amendments to my reservation after check-in?
- Yes, we take requests for changing your reservation at the front desk during business hours. If shortening your stay, our cancellation policy may apply. Please check "Cancellation Policy" on the "Conditions" page. In the case of extending your stay, published rates will apply if the reservation extension is not done online.
- Do I need a credit card to make a reservation?
- Yes, Weekly Mansion Tokyo requires valid credit card information. This guarantees your room until your arrival date. However, your credit card will not be charged in advance. Please pay for your stay at check-in by credit card or in cash (Japanese yen).
- How far ahead can I book before my planned arrival date?
- You can book up to 3 months in advance, but please be sure to remember you have made the reservation, or our cancellation policy will apply.
- Can I reserve two adjoining rooms?
- We will make an effort to meet your requests; however, we can not guarantee compliance.
- Is my personal information safe and secure via your website?
- We are committed to protecting your personal information and maintaining your privacy. Please view our Privacy Policy to learn more.
Reservations for "Hotel MyStays"
- How do I make a reservation?
- Unlike our other hotel brands, "Hotel MyStays" does not offer a weekly and monthly rate. Regardless of the length of stay, please make a reservation online by clicking the "Reservation" button on each property page.
- May I cancel a reservation that I made online?
- Yes, just click the "View/ Modify Reservation" and follow the instructions to retrieve your reservation details. Please take care to enter the correct information. Please review the cancellation policies found on the "Conditions" page before canceling your reservation. Note that any amendments to your bookings can be made online only.
- May I extend or shorten my reservation?
- Yes, if you made your reservation online, you can shorten it online. Click the "View/ Modify Reservation" and follow the instructions to retrieve your reservation details. To extend your reservation, please cancel the existing reservation and make a new one. However, please note that all amendments to bookings are subject to availability.
- May I make amendments to my reservation after check-in?
- Yes, we take requests for changing your reservation at the front desk during business hours. If shortening your stay, our cancellation policy may apply. Please check "Cancellation Policy" on the "Conditions" page. In the case of extending your stay, published rates will apply if the reservation extension is not done online.
- Do I need a credit card to make a reservation?
- Yes, Weekly Mansion Tokyo requires valid credit card information. This guarantees your room until your arrival date. However, your credit card will not be charged in advance. Please pay for your stay at check-in by credit card or in cash (Japanese yen).
- How far ahead can I book before my planned arrival date?
- You can book up to 3 months in advance, but please be sure to remember you have made the reservation, or our cancellation policy will apply.
- Can I reserve two adjoining rooms?
- We will make an effort to meet your requests; however, we can not guarantee compliance.
- Is my personal information safe and secure via your website?
- We are committed to protecting your personal information and maintaining your privacy. Please view our Privacy Policy to learn more.
Other
- Does the property keep luggage if I arrive before the check in time?
- Yes, we can keep your luggage if you arrive before your room is ready.
- Do children stay free?
- Children of 6 years old or under stay free if they share the existing bed with parents. Unfortunately, baby cots, or additional bedding, are not available.
- Can I use an electric appliance that I bought outside of Japan?
- It depends. Electricity in Japan is 100 volts.
If you have a device that does not accept 100 volts at 50 hertz, you will need a voltage converter, or a plug adapter. Unfortunately, we do not offer a converter or plug adapter for rent. - What is the exchange rate?
- Click here for today's exchange rate. The link is for reference purposes only. As the exchange rate fluctuates daily, all confirmed rates are guaranteed in Japanese currency.
- How do I get to the property from the nearest airport?
- Please check "Map & Directions" on each individual page. It gives you the best route from the airport, and the closest train station to the property.
